At Afya Home Needs, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
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The product is damaged, defective, or not as described
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The return is initiated within 7 days of delivery
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The item is unused, in its original packaging, and in resellable condition
2. Non-Returnable Items
The following items cannot be returned:
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Personal care or hygiene items (e.g., toothbrushes, masks)
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Items on clearance or marked final sale
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Used toys or items damaged due to misuse
3. How to Request a Return
To initiate a return, contact us at:
📧 support@afyahomeneeds.com
📞 +91 93849 69670
Include:
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Order ID
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Reason for return
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Images (if the item is damaged/defective)
Our support team will guide you through the return process.
4. Refund Process
Once your returned item is received and inspected:
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You’ll receive a refund via your original payment method
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Refunds are processed within 5–7 business days
Note: Shipping charges are non-refundable.
5. Replacements & Exchanges
We offer free replacement for defective/damaged items. If the same product is not available, you may opt for:
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A different product of equal value
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A full refund
6. Cancellations
You can cancel your order before it is shipped. To cancel, contact us immediately with your order ID.
7. Return Shipping
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For defective/wrong items: We’ll cover the return shipping cost
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For other reasons (e.g., change of mind): You are responsible for return shipping
Need Help?
📧 support@afyahomeneeds.com
📞 +91 93849 69670
